FAQs

What is a Pathologist and how does he/she fit into my healthcare?

 A Pathologist is a specialist physician who is responsible for diagnosing tissue specimens, body fluids, Pap Smears, and other specimens taking from you during surgery or at a doctor’s examination. Your doctor will send the specimen to a Pathologist to examine and diagnose. Your doctor depends on the Pathologist to issue a Pathology report that will tell him or her if the specimen contains cancerous cells.

How long will it take my doctor to get the Pathology Report from the Pathologists?

 In the vast majority of cases, the report will be completed within 48 hours. If special stains or additional studies are required, it may take longer. Your doctor will be notified by a Pathologist when a report may be delayed beyond 48 hours.

Can the Pathologist or a representative of your laboratory explain my Pathology results?

Your diagnostic results are returned to your doctor, who can best interpret the results for you.

How can I find out more about my condition or diagnosis?

Why did I get a bill from Central Texas Pathology Laboratory when I was never there?

 When your doctor performs a pap smear or collects a bodily fluid or tissue specimen during an office visit, they send the specimen to Central Texas Pathology for diagnosis by a Pathologist.

Will you file my insurance for me?

Yes, we actually prefer to file the insurance claim for the patient as long as we have the correct insurance information. If you receive a bill asking for insurance information or for additional information, please call  (877) 608-8643. Please have your insurance card available to give a Billing Associate all the information necessary.

Will you also file my secondary insurance?

  Yes, as long as we have the correct information.

What methods of payment will Central Texas Pathology accept?

We will accept cash, personal checks, money orders or credit card.

Can I make payment arrangements if I cannot pay the entire sum at one time?

Yes, we realize that medical costs are very high and even with insurance coverage, many patients are faced with very high deductibles. To make payment arrangements for a bill, simply call (877) 608-8643 and ask for a billing associate to set up a monthly payment plan.

I have received a bill from Central Texas Pathology Laboratory. Can I call and get an explanation?

Yes, please call  (877) 608-8643 and ask for a billing associate to review your charges.

You may also receive two separate bills from Central Texas Pathology Laboratory, one for the professional component (Pathologist diagnosing the specimen) and one for the technical component (the laboratory processing and preparing the specimen).  This is dependent on you insurance company’s billing requirements.

Will my insurance company pay for the Pathology examination of my specimen?

That depends on your individual insurance policy coverage, but as a general rule, most insurance policies or group medical coverage policies cover Pathological examination of tissue specimens and Cytological examination of body fluids.

Will my insurance company pay for my pap smear?

Again, that depends on your individual insurance coverage. Most companies will pay for one screening pap smear per year unless you have a history of gynecologic problems or have had an abnormal pap smear in the past, in which case they may pay for more than one per year. Medicare only pays for one screening pap smear every two years. If you are a Medicare patient with a history of gynecological problems, including cancer, or a previously abnormal pap smear, Medicare will pay for additional pap smears.

My doctor’s office has a copy of my insurance card, do you also need a copy of my insurance card?

  Yes, Central Texas Pathology Laboratory definitely needs a copy of your insurance card. Not only do we need the front of your card with the name, group number, policy number, and date of birth, but we also need a copy of the back side of your insurance card. The address to send claims and important telephone numbers are usually on the back of a patient’s insurance card. In addition, we must file a claim with the insurance information exactly as it appears on the patient insurance card, especially with Medicare patients.